Support

Thank you for using Maikan. Here you'll find answers to common questions and how to contact us.

Frequently asked questions

How do I remove the logo?

Tap “Remove Logo” at the top of Settings to purchase. You can also open the purchase screen from the export screen, or by tapping the logo in the editor's preview.

I purchased, but the logo is still there

Videos exported before your purchase keep the logo. Please export them again after purchasing. If the logo still appears, tap “Restore Purchase” on the purchase screen.

How do I restore my purchase on a new iPhone or after reinstalling?

Sign in with the same Apple Account you used to purchase, open “Remove Logo” in Settings, and tap “Restore Purchase.” There's no extra charge.

Can my family use it too?

Yes. Purchases support Family Sharing, and family members can restore the purchase on their own devices.

Can I move my projects to another iPhone?

Projects are stored only on your device. They move along with it when you transfer to a new iPhone using iCloud Backup or Quick Start. The App has no cloud storage feature.

Auto captions don't work

Auto captions are available in languages supported by iOS speech recognition. The first time you use them, iOS downloads language data, so an internet connection is required.

Exporting stops partway through

Exporting can stop when your device is low on storage. Please free up some space and try again.

I'd like a refund

Purchases are made through Apple's App Store, so please request a refund from Apple (reportaproblem.apple.com).

Contact

To report a problem or send a request, please use the form below. Including your iPhone model, iOS version, and the App version (at the bottom of Settings) helps us look into it.

Open the Contact Form

The form uses Google Forms. What you send is used only to respond to your inquiry.